Shipping & Returns
Ordering Process
Once your order is placed, you will receive a confirmation email to confirm a receipt of your order. Your order will be processed within 48 hours, expect to receive a confirmation email. Since the oils are handmade per order received it may take up to 5-7 days for the blending process to be completed before shipping. Once your order has been shipped, you will receive a tracking number email to track your order. All orders are via FedEX, UPS, USPS ground, shipping time varies on location and timing of the year -- to check your package, input you tracking number at https://www.usps.com
We are not responsible to any lost or stolen packages, only damaged items may be returned.
We deliver products and samples all over the U.S. No international shipping available at this time.
All orders are expedited by USPS and may take up to 7 days for delivery once the blending process is completed (can take up to 5-7 days)
What are the shipping fees?
All domestic shipping in the U.S. is free for orders over $150.00 USD. We offer a flat $14 shipping rate for all other orders, shipped through FedEX, USPS, UPS ground. At this time all orders are domestically to U.S. addresses only -- We will update if we begin to ship internationally.
There is an issue with my order, what do I do?
If there is a mistake with your order, please don't hesitate to call or email info@lovegracethebrand.com If you would like to request a return/refund on an order please go to the Return/Exchange tab to fill out a Return Authorization Form. You will be notified with in 24-48 hours with a solution to your issue.Return/Exchange Policy
For LoveGraceThe Brand.com orders, products may be returned only if damaged upon arrival or received wrong package. Must be returned in its original condition, with tag intact. Merchandise that has been altered is not returnable.
In order to receive a full refund, simply fill out the Return Authorization (RA) form and submit. Attach the prepaid mailing label to the outside of your return package to mail the item(s) back to us. Kindly note, that packages with an incomplete return form will be returned to sender. All refunds will be credited to the original form of tender, and return processing time varies by financial institution. Please note, lovegracethebrand.com orders cannot be exchanged, but you may return an order to receive a refund. Please call +1 240.630.1422 or email info@lovegracethebrand.com for more information.
Can items purchased online be returned to a store location?
Any purchase made on LoveGraceThe Brand.com, may be returned only returned online. Any purchase made at our store location may be returned at that same store location only. Please call or email if you have any questions.